FAQs

There are different types of in-home care:

  • Home Care — Non-medical care provided in the client’s home that focuses on providing caregivers to help with ADLs (Activities of Daily Living) such as medication reminders, dressing, showering, cooking, cleaning, etc.  Home Care caregivers can provide one-on-one care for up to 24-hours a day.  Guidance Home Care is a home care agency.
  • Home Health — Medical care provided in the home that focuses on skilled medical professionals (such as registered nurses, physical therapists, occupational therapists, and speech therapists) that perform medication reconciliation and prescription changes, wound care, development of therapeutic physical exercises, etc.  Home Health care providers do not provide 24-hour care.  RNs, PTs, OTs, and STs will typically visit a client in their home 1-3 times per week for 1 hour each visit.

Both Home Care and Home Health help keep your loved one living as independently and safely as possible in the comfort of their own home. Home Care is a great supporter of Home Health and helps ensure that your loved one is following through with any interventions and recommendations that Home Health has prescribed.

Yes.  Home Care can be provided in Assisted Living communities, Skilled Nursing Facilities, and even in hospitals if needed. In addition, we sometimes provide assistance to clients at hotels or other lodging when they travel for pleasure or medical procedures.

Home Care agencies, such as Guidance Home Care, hire caregivers as company employees – that means the caregivers have been carefully screened and are bonded and insured. As their employer, Guidance Home Care pays and is responsible for all the payroll taxes and worker’s compensation so you don’t have to worry about the quality of the caregiver or about the liability of having someone in your home.  The agency takes all this responsibility and stress off your hands.

Our company has been operating since 2006. We’ve, proudly served nearly 1,000 clients and provided more than three-quarters-of-a-million hours of home care services in Santa Clara County. Experience and longevity matter!

We provide services in Campbell, Cupertino, Gilroy, Los Altos, Los Gatos, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga, Sunnyvale and other cities in Santa Clara County.

Costs for services are based on each individual client’s level of care and needs.

Guidance Home Care offers three levels of care:

  • Light Care — Caregivers provide companionship, meal preparation and serving, and light housekeeping.
  • Medium Care — Caregivers provide all of the above plus medication reminders, stand-by assistance, bathing assistance, dressing, and personal hygiene.
  • Specialty Care — Caregivers provide all of the above plus transfers, bed-bound care, feeding assistance, incontinence care, peri-care, transportation services, Alzheimer’s or dementia care.

Guidance Home Care’s Care Managers can give you an exact price quote once they have performed an assessment of your loved one’s level of care needs.

No.  Unfortunately, Medicare and Medical do not cover non-medical home care services.  However, if your loved one has Long Term Care insurance then non-medical home care may be covered through that insurance plan. Please check with your individual Long Term Care insurance company for explanation of benefits.  Guidance Home Care can bill your Long Term Care insurance company, submit requested timesheets, and follow up to make sure you are reimbursed.

Yes.  Guidance Home Care support is available 24/7.  Any after hours or weekend calls are answered by our answering service representative who will take your message and then page the on-call Care Manager. The on-call Care Manager will typically return your call within 10 minutes.  24/7 support is available via phone or email as follows:

  • 24/7 Phone Support:  408-385-1835
  • 24/7 Email Support:  support@guidancehc.com

Guidance Home Care provides you with your own personalized Care Management Team consisting of a Care Manager, On-Call Supervisor, and Quality Assurance Lead.  However, all our administrative staff is cross-trained and can assist you with any urgent matters in case your Care Manager is unavailable at the time of your call.

Upfront planning and preparation are helpful in providing the highest levels of service to match our client’s needs and personal preferences, so a few days preparation is ideal. However, we realize things don’t always happen according to plan, and Guidance Home Care can generally process a new client and get a caregiver to your house in just a few hours to ensure safety for the client and peace of mind for their loved ones.

Yes. Guidance Home Care offers complimentary caregiver introductions so you can feel comfortable with the choice you make for yourself or your loved one. Our Care Managers will help you find the right caregiver for you. If for any reason you are not completely satisfied, our staff will make it a priority to find one that fits your needs.

Yes.  Guidance Home Care understands that it can be very difficult to accept help from a “stranger.” Your caregiver is selected based on multiple criteria such as your care needs, requested schedule, location of services, and personality.  While Guidance Home Care strives to find “the perfect fit” right from the start, sometimes it may take more than one attempt to find the right caregiver(s) for you.  Depending on your specific needs, it may take a couple weeks to establish your on-going Caregiver Team which could consist of approximately 4-10 caregivers (for 24-hour round the clock care).  Open dialogue and communication between you and your Care Manager is essential so mutual expectations can be clearly established and understood.

Guidance Home Care will send a qualified replacement caregiver to assist your loved one until their regular caregiver returns to work.  To provide continuity of care, Guidance Care Managers will always try to restaff with a caregiver who has already worked with your loved one before.  However, sometimes a new caregiver will be introduced to cover temporarily.

Guidance Home Care understands the importance of being able to customize your schedule to best suit your needs and lifestyle.  However, frequent schedule changes could result in being assigned new caregiver(s) if your established caregiver is not available to accommodate your schedule adjustment.  Schedule changes should be submitted to your Care Manager via phone or email.  Please do not submit any schedule changes directly to your caregiver(s).  Your Care Management Team will ensure that your requests are processed accordingly and will inform your caregiver(s) of any adjustments.

A Security Deposit equivalent to 2 weeks of service is collected upon start of services.  The Security Deposit can be paid via credit card (Visa or Mastercard) or check.  The Security Deposit is NOT considered your first payment.  The Security Deposit is deposited into a non-interest bearing account and will be applied to your final invoice once services are terminated.  Any remaining balance will be promptly refunded.

Guidance Home Care bills services on a bi-weekly basis.  You will receive your invoice via mail and/or email based upon your preference.  Guidance Home Care does NOT accept payments via credit card.

Payments need to be submitted by check, or for your convenience, Guidance Home Care also offers ACH (automated clearing house) payments. Please let your Care Manager know if you would like to utilize ACH services to submit your payments.

Guidance Home Care services may be terminated at any time.  In accordance with our 24-Hour Cancellation Policy, if less than 24 hours notice is given for cancellation, then any shifts within the next 24-hour period will still be billed.  This includes sending a caregiver home early.

We hope we have answered all your questions.  If not, please do not hesitate to contact us at 408-385-1835 or inquiry@guidancehc.com for further assistance!